The Textile Services Association to hire a Head of Membership & Communications

The Organisation

The Textile Services Association (TSA) is the trade body for the textile care services industry. TSA represent commercial textile rental businesses and retail garment care companies. TSA acts as a conduit between the industry and the government, representing members’ collective views to government agencies, regulatory bodies and the media. TSA helps to monitor and develop standards, educate and train the workforce, and promote the industry’s services to target markets.

The TSA’s 5-year vision is that industry is seen as forward thinking, professional and environmentally responsible, providing quality services and is recognised for the key role it plays in supporting many sectors critical to the UK economy.

TSA’s membership ranges from large multi-site public companies to small family businesses that support many facets of the UK economy including the NHS and social care homes, hospitality, tourism, life sciences, engineering, manufacturing and food processing. Their members employ over 30,000 people across the country, and contribute £260m to the UK Exchequer, while providing 53 million individual textile pieces per week. Further, TSA members directly support sectors that contribute £936 billion GVA to the UK economy every year.

As the textile care industry evolves, TSA educates new generations of members in changing technology and practice, ensuring they keep abreast of new developments. TSA runs courses for managers, engineers and technicians and provides training in the systems and machinery used in the industry’s processes.

In this position, you act as the deputy to the CEO, Dr Philip Wright, and will play a central role in helping the TSA to deliver their five year plan. Philip has over 20 years’ experience in membership and trade associations with a particular focus on strategy, regulation and public affairs. He worked in the CBI and subsequently held senior Director positions in the Association of British Pharmaceutical Industry, Glaxo Welcome and was the Chief Executive of The Physiological Society.

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The Opportunity

The TSA launched a new five-year plan at the start of 2017 and this is an exciting period as the Chief Executive and Board seeks to transform its profile with key stakeholders, increase its impact and enhance services and support to the members.

As a direct report to the CEO, you will have responsibility for strategic leadership on developing and driving the communications strategies, membership engagement and events, as well as external policy matters. In addition, you will have lead responsibility for the TSA’s website and social media presence.

Main responsibilities

  • Develop, manage and implement the TSA’s membership and marketing strategy, acting as the key point of contact for existing and prospective members.
  • Develop, manage and implement the TSA’s annual and long-term press communications and marketing strategies.
  • Edit and advise the TSA’s membership magazine and manage the website.
  • Lead and manage the TSA’s events programme.


Key skills and experience required

  • Extensive experience in membership and/or media and communications functions.
  • Experience working as part of a senior management team to identify high-level organisational priorities.
  • Experience of producing communications and public affairs strategy documents.
  • Experience of overseeing media briefings, liaising with journalists and producing proactive and reactive media releases and statements.


Apply here for the role

Barrels in factory
Shirt on hanger
towel machine
Computer Machine
Sheet machine

The above images illustrate the sophisticated and highly technical processes which TSA’s members use to support industry.

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